Ever had an online account hacked? Find out how Facility Takeover Fraud occurs. 31 May 2022 Share on Facility takeover fraud Facility takeover fraud is when an online account is completely taken over by a fraudster. Fraudsters pose as the customer and make unauthorised purchases. This could be the takeover of a bank account, credit card, email or any other type of service provider. This type of fraud usually happens when customer accounts are taken over and details such as passwords are changed so that the customer can’t get back into their account. To prevent facility takeover fraud, businesses need to have proper identity verification methods in place to ensure only the real customer can access their account.