Vacancy: Service Architect

Vacancy: Service Architect (4 months initial contract)
Posted 12 January 2021

Service Architect (4 months initial contract)

Industry: Information Services
Employment Type: 4 months initial contract
Job Functions: Service Architect

Would Would you like to be part of an innovative and rapidly growing company? Digital Identity Net is a UK-based business that places individuals in control of their digital identity – providing consumers with a single gateway to the validated identity data held about them by their banks. Our vision is to help people simplify and secure their digital lives – safeguarding their privacy and making a positive impact on wider society. We are a fast-growing, high performing team that care about our people’s career aspirations.     

At Digital Identity Net we have just launched OneID, our unique bank-backed digital identity platform, connecting consumers, businesses and banks. An exciting opportunity has opened for Service Architect, for an initial duration of a 4 month contract.  

The purpose of the Service Architect role is to develop our Service Management processes. You will deliver innovative and effective Service Management processes, procedures and tools to support our business and customers meet operational needs. Reporting to the Head of Service Operations you will be key in developing and maturing our internal and external service offerings.  

The successful candidate will be responsible for:
Service management process/procedure design, definition and implementation
Champion service management and associated processes and procedures aligned to the Information Technology Infrastructure Library (ITIL) framework
Support Customer engagement through the agreement of processes, interfaces and Service Level Agreements / Key Performance Indicators (KPIs) during onboarding
Define processes and work with the wider team to develop work instructions
Create the Service desk design and training Service monitoring and reporting design
Service management tool design & configuration  

The successful candidate will have:
Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
Displays a high degree of knowledge relating to service management and Information Technology Service Management (ITSM) toolsets and the ITIL framework
Experience working in DevOps and Agile environments where you are expected to self-start, and empowered to work independently to meet goals  
Experience with Google Cloud Platform based services, Office 365 and HubSpot advantageous but not essential

At Digital Identity Net we truly value our people and the contribution they bring to our teams.  By joining us you will be joining a small team of bright, passionate and enthusiastic people working to change the future.  

Digital Identity Net is an equal opportunities employer and we cherish diversity and inclusion. We are passionate about respecting all individuals irrespective of their gender, background, race, religion, or orientation. Digital Identity Net is a disability confident employer.  

To apply please use the button below and submit your details via LinkedIn: